Sony Xperia Z5 Diagnostic Service / Repair Estimate

If your not sure what’s wrong with your Sony Z5 smartphone or repair is not included in the list or you are not sure what type of repair to choose please select the DIAGNOSIS service.

When we receive your Sony Z5 smartphone, one of our certified technicians will carefully investigate and diagnose your Sony Xperia  Z5 phone to look for any current or potential faults. We will then contact you and inform you if a repair is necessary and discuss the extra costs to continue with the repair service.

The diagnostic cost will be deducted from the overall cost of repair, if you choose to proceed. if following the diagnosis you do not wish to have your smartphone repaired you will be charged only the diagnosis fee.

The Sony Z5 smartphone is a complex device. Sometimes, something can happen that you may not be able to figure out, our expert technicians are on hand 6 days a week to help you with all your smartphone repair and diagnostic service.

Walk-in or Mail-in repair service

our offers both a walk-in service as well as our trusted mail-in service. If you don't live near a our repair centre, then you can send in your Sony Xperia Z5 using our MAIL-IN service. Our certified technicians will diagnose the problem, repair your smartphone  usually within 4 hour and have it returned to you. 

If you would prefer to personally come in and drop off your Sony device for repair, we offer fast and affordable walk-in service. most of our diagnostic walk-in repair service will take no longer than 4 hour.

Important Note

The price covers only the initial diagnosis. In case a new spare part is required for a complete repair, you will be contacted by our customer service an new price will be proposed, which will include the price of the necessary spare parts and fitting. The diagnostic cost will be deducted from the cost of repair that's if you choose to proceed. If you decline the proposed repair, the initial fee will still be charged.

Walk-in Repair - Same -day Repair Service

If you would prefer to personally come in and drop off your mobile phone, tablet or computer for repair, our Chester walk-in repair centre offer a convenient and affordable express repair service . 

The concept behind the walk-in centres is simple: why wait for an appointment? We like the idea that you can just walk in off the street and say help! And, as we’re recognised as the fastest mobile device repairer in Chester, there’s no better place to bring your mobile phone, tablet Mac or PC.

Typically most mobile phones  are repaired in around 30-60 minutes*

Tablets are repaired in around 1-2 hours*

Simply drop of your device for repair and explore Chester City Centre while you wait. Full details about Chester's attractions are available here link www.visitchester.com

Our advanced repair system keeps track on the progress of your repair and will notify you by text message once it is ready

PLEASE NOTE: Timings are not guaranteed if there are complications during the repair and/or additional parts are required. While you wait service is not available for liquid damaged devices.

If you can't make it to our Repair Centre, we offer nationwide mail-in repair service for mobile phones, tablets, Apple Mac and PC's.

Firstly Order your repair online. Once your have proceeded through the checkout and made payment you will be automatically sent an order confirmation by email. This will contain your unique Order number.

Please print this out and include with your device in a box or padded envelope making sure it is properly protected. We recommend that you use Royal Mail’s Next Day Special Delivery service which is insured up to £500 and is fully trackable.

Then send it to: Cheshire Repair Centre 109 / Brook Street Chester Cheshire CH1 3DX

Once we receive the device we will start by inspecting the device, if the fault is as you described on the quote system (i.e if you selected a broken screen and this was correct), we'll repair and return your device as quickly as possible and keep you notified by email or text.

If the problem is more serious than expected we may need to contact you to advise you of a new price, and get your authority to continue. Once we have completed the repair we will return your device using Royal Mail Next Day Special Delivery.